Last updated: 23/09/2026
- Who we are
These terms apply to all services supplied by The Scuff Mannie Ltd, a company registered in Scotland under company number SC899518, with its registered office at Kinloch Manor, St. Fergus, Peterhead, AB42 3EN, Scotland (“we”, “us”, “our”).
You can contact us at info@scuffmannie.co.uk or on +447879550165.
We are not registered for VAT. No VAT is chargeable on our services and none is shown on our invoices.
- Our services
We provide vehicle cosmetic repair services, including bumper scuff and scratch repair, paintless dent removal, panel painting and respray, window tinting, and interior and trim repair. Work is carried out either at your home or workplace (“mobile work”) or at our unit at Kinloch Manor, St. Fergus, Peterhead, AB42 3EN (“unit work”).
- Quotations
3.1 Quotations given on the basis of photographs are indicative only. They are based on the damage visible in the images supplied and on the information you give us about the vehicle.
3.2 A final price is confirmed once we have inspected the vehicle in person. If the damage is more extensive than the photographs showed, or if there is underlying damage that was not visible, we will tell you the revised price before starting work. You are free to decline at that point at no cost.
3.3 Prices shown on our website are starting prices for straightforward work on a standard vehicle. They are not offers capable of acceptance.
3.4 Quotations are valid for 30 days unless we say otherwise.
- Your right to cancel
4.1 Where we agree a booking with you in person somewhere other than our unit – for example at your home or workplace – the contract is an off-premises contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel within 14 days without giving a reason.
4.2 The cancellation period ends 14 days after the day the contract was made.
4.3 To cancel, tell us clearly before the period ends. Email info@scuffmannie.co.uk, call +447879550165, or use the cancellation form at the end of these terms. You do not have to use the form.
4.4 If you want work to start during the 14-day period, you must ask us expressly to begin. We will ask you to confirm this in writing before we start.
4.5 If you ask us to begin and we then fully complete the work within the 14-day period, you lose your right to cancel once the work is finished.
4.6 If you cancel after asking us to begin but before the work is finished, you must pay us a proportionate amount for the work already carried out and any materials already used or ordered specifically for your vehicle.
4.7 We will refund any sum due to you within 14 days of being told you are cancelling, using the same payment method you used.
4.8 This right to cancel does not apply where you bring your vehicle to our unit and agree the work there.
- Bookings, access and site conditions
5.1 For mobile work you must provide safe, legal, off-road space for us to work in, with reasonable access around the vehicle. A public road is not suitable.
5.2 Much of our work depends on temperature, humidity and shelter. We may need to reschedule mobile work in poor weather. We will tell you as soon as we reasonably can and rearrange at no charge.
5.3 Please make sure the vehicle is accessible and that the area to be worked on is reasonably clean. Heavily soiled vehicles may need to be rescheduled.
5.4 If we attend at the agreed time and cannot carry out the work because access, space or the vehicle’s condition is unsuitable, or because nobody is there, we may charge a call-out fee of up to £50 to cover our time and travel.
- Your cancellations and rescheduling
Outside the statutory cancellation right in clause 4, we ask for at least 24 hours’ notice to cancel or move a booking. We may charge a call-out fee of up to £50 for cancellations with less notice or for missed appointments.
- Payment
7.1 Payment is due on completion of the work, unless we agree otherwise in writing.
7.2 We accept cash, bank transfer and card payment.
7.3 For larger jobs, including panel respray work, we may ask for a deposit toward materials before we begin. Deposits are applied against the final invoice.
7.4 We may withhold release of the vehicle until payment has been made in full.
7.5 If an invoice is not paid when due we may charge interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where the customer is a business.
- Vehicles at our unit
8.1 Vehicles brought to our unit are left with us for the working day only. We do not store vehicles overnight.
8.2 You must collect your vehicle by the end of the working day on which the work is completed, or at another time we have agreed with you.
8.3 Please remove all personal belongings before leaving your vehicle with us. We are not responsible for loss of or damage to items left in the vehicle.
- Standard of work and your rights
9.1 We will carry out our services with reasonable care and skill, as required by the Consumer Rights Act 2015.
9.2 Smart repair is a cosmetic repair method. It restores the appearance of the damaged area but it is not a full panel respray unless that is what you have specifically booked. Results on very deep, very large or structurally damaged areas may be limited, and we will tell you before starting if we think a repair will not meet a reasonable standard.
9.3 Colour matching is carried out to your vehicle’s paint code and blended into the surrounding area. Existing paintwork on older vehicles may have faded, been previously repaired, or differ from the factory colour. We will match to the vehicle as it presents, but a perfect match cannot be guaranteed on weathered or previously repaired paintwork.
9.4 Nothing in these terms affects your statutory rights.
- Window tinting
10.1 The legality of tinted glass in the UK is determined by the combined light transmission of the vehicle’s own glass and any film applied to it, not by the rating of the film alone.
10.2 For vehicles first used on or after 1 April 1985, the front windscreen must allow at least 75% of light through and the front side windows at least 70%. For vehicles first used before that date, both must allow at least 70%. Rear side windows and the rear windscreen have no legal minimum.
10.3 We measure the existing light transmission of any front window before applying film. We will not fit film that would take your vehicle outside the legal limits, and we will tell you if your glass cannot take film and remain compliant.
10.4 We accept no liability for enforcement action, MOT failure or other consequences arising from tint applied to your vehicle by anyone other than us, or from the condition or specification of your vehicle’s existing glass.
10.5 Tinting is a vehicle modification. It is your responsibility to declare it to your insurer. If your vehicle is leased or on finance, it is your responsibility to check whether tinting is permitted and to arrange removal before return if required.
10.6 Newly fitted film needs time to cure. Do not wind the treated windows down for at least three days after fitting. Minor haze or small water pockets are normal during curing and will clear.
- Aftercare
11.1 Freshly repaired or painted areas need time to harden fully. For 30 days after a repair, please do not:
use an automatic car wash or a jet wash directly on the repaired area
apply wax, polish or any solvent-based product to the repaired area
park under trees where sap or droppings may fall on fresh paint
11.2 Wash by hand with warm water and a mild shampoo during this period.
11.3 Damage caused by failure to follow this aftercare is not covered by our guarantee.
- Our liability
12.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
12.2 We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your statutory rights.
12.3 Subject to clause 12.2, our total liability arising from any single job is limited to the greater of the price paid for that job or the cost of putting the work right.
12.4 We are not liable for pre-existing damage, corrosion, previous repairs or defects in your vehicle that come to light during or after our work, nor for the failure of paintwork or bodywork previously repaired by others.
12.5 We are not liable for delays or failures caused by events outside our reasonable control.
12.6 If you are a business customer, we are not liable for loss of profit, loss of business, loss of use of the vehicle, or any indirect or consequential loss.
- Insurance
We hold public liability insurance. Details are available on request.
- Complaints
If you are unhappy with any aspect of our work, contact us at info@scuffmannie.co.uk or +447879550165 as soon as possible and we will try to put it right. See our 12-Month Workmanship Guarantee for how repair claims are handled.
- General
15.1 We may update these terms from time to time. The version that applies to your booking is the one in force on the date the booking was made.
15.2 If any part of these terms is found to be unlawful, the rest continues to apply.
15.3 These terms are governed by the law of Scotland, and you and we both agree to the exclusive jurisdiction of the Scottish courts.
Cancellation Form
Complete and return this form only if you wish to cancel the contract.
To: The Scuff Mannie Ltd, Kinloch Manor, St. Fergus, Peterhead, AB42 3EN – info@scuffmannie.co.uk
I/We hereby give notice that I/we cancel my/our contract for the supply of the following service:
Description of service: ……………………………………………………..
Vehicle registration: ……………………………………………………..
Ordered on / received on: ………………………………………………….
Name of consumer: …………………………………………………………
Address of consumer: ………………………………………………………
Signature (only if this form is notified on paper): …………………………..
Date: ……………………………………………………………………